KPN Customer Journeys – Case study

Client

KPN

Website

After leaving my own web agency Supershift in 2007, I was soon asked by telecom giant KPN to take on various projects in various (online) departments and in different teams as a Freelance Senior UX & UI Designer and Art Director. I did that until the beginning of 2015. In those roles I have successfully redesigned the most important customer journeys of the KPN web shops. From orientation pages to Checkout pages.

Mr. Upside Dutch Freelance UX/UI Designer Case - KPN UX-UI Design portfolio 1

Tools used

Sketch
Invision
Adobe Photoshop
Adobe Illustrator

Involvement

UX/UI Design

2007-2019

Before I took the initiative in March 2015 to design for other customers, the most important design projects at KPN until then were: Online introduction of the Apple iPhone 6 Re-design of the most important customer journeys in the mobile phone webshop Introduction and translation of the new KPN Online brand style. Transition and phasing out of the Hi brand to parent company KPN Re-design of the KPN Forum and KPN Blog.

Mr. Upside Dutch Freelance UX/UI Designer Case - KPN UX-UI Design portfolio 2

Mr. Upside Dutch Freelance UX/UI Designer Case - KPN UX-UI Design portfolio 3

Need an UX/UI Design for your website or app?

Feel free to connect! I am currently available for new UX/UI Design projects.